What Happens When You Call
- We confirm your address: Our customer service representative checks your ZIP code against our service area and asks for the appliance, the brand and model number, and what you are seeing.
- We book a two-hour window: You get the next open two-hour arrival window that fits your schedule, often the same day during business hours.
- Our technician diagnoses the problem: The $95 diagnostic fee covers a full check of the appliance and a clear quote before any work starts. If you go ahead, the $95 is applied toward the repair.
- We repair it and stand behind it: Completed repairs are covered by our 90-day parts and labor warranty, whether you live in Plainview or Patchogue.


